Terms and conditions
Web Site Bookings
You may book tickets on the Website without registering. However, if you register with Emirates Skywards®, you’ll be able to store your personal, travel, and credit card information in your profile, so there will be no need to re-enter the information the next time you log in and book travel on the Website. If you are not already an Emirates Skywards® member, you may register at emirates.com. We recommend you fill in your personal preferences, as this information will assist us in providing you with optimum service and will also save you time for future inquiries and bookings.
Please do not give your login/ID, booking reference number, and/or password to anyone who is not a member of your immediate household. You may not give access to your account to any third-party online service, including, but not limited to any mileage tracking service, mileage management service, or mileage aggregation service. You agree to accept responsibility for all activities that occur under your account. You should take all necessary steps to ensure that your password and/or booking reference is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
You can book on the Website for up to 9 passengers per booking. You may simultaneously book flights for 9 adults and children (2–11 years old). Additionally, one infant (0–1 year old) can be booked per adult passenger. You may book a flight in the class of your choice, First, Business, or Economy Class (where available).
Cancel your booking
You can cancel your booking on the Website from the "My Account" section if you are logged in as an Emirates Skywards® member. You will then be subject to the fare rules that you agreed to when you confirmed the booking. You are required to contact one of our offices to arrange for refunds or request a refund online for an electronic ticket.
For itineraries booked on emirates.com/us that originate from the US, where the booking is made seven days or more prior to flight departure, you may request a refund within 24 hours of booking without penalty. Your refund will be processed within seven days of submitting the ticket refund form. Any date changes requested are subject to the applicable fare conditions. Hotel and car reservations are not included in the refund rule.
Change of Booking
If you make a change to an existing booking online and this results in a refund being due to you from Emirates, this refund will be provided in the form of an Electronic Miscellaneous Document (EMD) Receipt. This EMD Receipt can be used to purchase additional travel or services from Emirates or can be exchanged for a refund at any Emirates office, but is only valid for 1 year from the date of issue and must be used or refunded within that period.
You may book flights up to 338 days before departure. You can request electronic tickets or pick up your tickets from locations listed during the booking process. Please note tickets can be collected only in your country of departure and deliveries can only be made in your country of departure. If you choose to collect tickets from one of our offices, you must pick tickets up within the time specified during the booking process or your booking will be automatically canceled.